But this afternoon, a package arrived for me. A big, heavy package from FedEx. I went off to collect it, with no idea why they were still contacting me: as far as I was concerned, the matter was closed.
But the label on the box gave a clue as to why it was there:
|Slightly concerning that this is needed often enough to be a proper label...|
And the contents gave even more of a clue: an apology note, and lots of delicious goodies!
OK: so they got things wrong. A lot. And drove me utterly up the wall for months. But once my complaint actually made it to the attention of someone with some customer service skills, they did their best to fix it. They deserve some credit for that.
So, FedEx, thanks for sweetening my day. Just make sure you keep an eye on your invoicing department in future?