Now, as a librarian, I deal with information. My users ask me for information all the time, and I try and get it for them. Sometimes, this information can take longer to get, or is trickier to source than expected. I know my users have various others depending on them, so they need to know when they'll get that information, or at least be able to tell interested parties that they are working on the issue, and hope to give them a response in X hours/days. So I try and ensure that my users know how long something might take, or if something's taking longer than expected, I'll call/email to let them know I'm working on it. It's important to pass on that sort of thing, as, even if your update is "I've been busy, I've not started this yet, but expect to be able to get to it this afternoon/tomorrow morning" etc, then everyone's kept informed, and able to explain to others what's going on.
My lawyer (and, it appears, most lawyers involved in conveyancing transactions) do not share this approach.
Today I emailed after 8 days without contact (and I move out/in in 14-16 days), to be told, effectively "things are happening, but nothing worth telling you about yet". Which is fine - things are moving along as they should. But as a user, I would prefer to have been given an occasional contact which said something along those lines, to reassure me that there was progress. Instead, I have been gradually fretting more and more that I am going to be homeless/the sale will fall through/I'll need to find temporary accommodation and storage for my belongings/where will everything go/how will I continue to get to work/I don't have enough holidays to cover 2 moving dates, until I finally contacted my solicitor for an update.
Is it a cultural thing? Are librarians trained to make information sharing easier, and are therefore more open about the information they have, and when it will be available to their users, while lawyers focus on commercial secrets, and making sure their profession has some sort of air of mystery? One where solicitors are beavering away in darkened offices, doing arcane Legal Things that us plebs just wouldn't be able to understand, so there's no point telling us about them?