Dumpling in a Hanky

So, FedEx screwed up, really quite impressively . To their credit, someone got in touch with me via email within a few days of me posting that, to apologise and ask for the specifics so they could get it dealt with. I've been a bit busy this week, so I've not had a chance to reply to them yet. In the meantime, my complaint letter must have winged its way to someone, as yesterday I got an email, confirming the information I'd asked for, and apologising for the bad service. Excellent: I'd got what I asked for, and that was an end to the issue. But this afternoon, a package arrived for me. A big, heavy package from FedEx. I went off to collect it, with no idea why they were still contacting me: as far as I was concerned, the matter was closed. But the label on the box gave a clue as to why it was there: Slightly concerning that this is needed often enough to be a proper label... And the contents gave even more of a clue: an apology note, and lots of delicious go...

OK: I have tried and tried to get this company to respond to me, in any manner at all, but they have spent 4 months doing nothing but screwing up even the most simple of requests. So, for the edification and amusement of others (and the cathartic therapy of me), I present to you: the FedEx Omnishambles. Sit back, relax: this one is EPIC. It began, in August this year. An item was posted to me, and it came to my work address. The item incurred a Customs fee. Then it all went to hell. Here's my first letter to FedEx, (with some edits for clarity, and to help me retain a small amount of privacy). Federal Express Europe Inc. P.O. Box 119 Matlock Road Coventry CV1 4QD Dumpling in a Hanky Home Address Scotlandshire   30th October 2012   Dear sir/madam,  I am writing to complain about the ridiculous level of incompetent service your invoice/billing department has delivered when dealing with me.  An item was sent in the mail fr...