Dumpling in a Hanky

Staff from Edinburgh City Libraries have been in touch with me, and are investigating what's happened with my missing membership application . They may have suffered a process fail with the electronic submission procedure, but actually being pro-active and responsive to the issue is a big positive for their customer services. In Mastercard terms: Form submission not being acknowledged? Bad. No membership card appearing after a month? Annoying. Wondering what's happened to your personal details on the missing form? Worrying. Spotting the issue and contacting the user? Priceless. Plus...they're getting e-books ! I finally have a good reason to use the public library: it would give me something I want, in a convenient way! P.S. - the people commenting on that link in the Scotsman are mad .

Honestly, I'm not obsessive, really, they just seem to be pretty active just now! Google have opened up their internal blog on their public policies , to allow users to see what their views are on various important areas such as privacy, content regulation etc. Which is pretty interesting, but I've got to say, I'm not sure I entirely trust any organisation when they say 'look how honest and open we're being'...probably cos I know there are very, very few of them who will be! But it's a pretty good attempt to make more transparent the internal workings of a section of a massive corporation.