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Showing posts with the label subscriptions

Customer service - a dying art?

Or really, any sort of service at all, since offering a 'free' issue of a newsletter for assessment doesn't really make me a customer, since I've not bought a product yet.... Ah, the joys of LexisNexis! They must be getting desperate for business indeed, if their new tactics are anything to go by. I was called up a few weeks ago by a woman. I don't know who, she never gave her name. She asked me if I would like a free sample issue of their relaunched "Tolley's Employment Law Newsletter". As thats an area we cover, I said yes, but also that it was hugely unlikely we'd take out a subscription of any sort. She said that was fine, but went on to make a HUGE point of the fact that, I HAD to reply to the email she would be sending me within 30 days. I had no idea what the email content would be, it would be made clear in the email, but I HAD to reply to it. I said no problem, and calendared it in as I was talking to her. She had me spell out my email add...

Selected Session Cases available online

The Scottish Council of Law Reporting , publishers of the Session Cases, have made selected cases available for free from their website. In their own words: For some years the Scottish Council of Law Reporting has provided the law-teaching universities in Scotland with a CD-ROM containing cases selected from the Session Cases ® archive to distribute as a learning aid to their students. Technologies change, and the Council is pleased to provide a database of Scottish cases selected from their archive as an open access resource. The only problem I'm having is finding out a listing or index of what these selected cases are, but hey, for allowing even some access to an otherwise subscriber access only database, I'm not complaining!

Definite improvement from Lexis Nexis

Having had to delve in quickly already this morning, I'm liking the redesign. My main delight is the fact that, when using Stair Memorial Encyclopedia (our main reason for subscribing), there's now a lovely new option. Previously, to see a whole section of the encyc, you had to click individually on each separate paragraph. Now, when you click into a para, there's a lovely option in the top right that says "View whole of"...it's a joy! Now I can scroll merrily through the encyclopedia, without thinking that it'd actually be quicker to use the paper version! Well done Lexis Nexis! Now, off to get used to the navigation (already re-sorted my bookshelf) before someone else needs me to do something useful with it!