Skip to main content

Nope, it didn't work

The whole "fill in this form and email it to us, we'll send you your library membership card in the post, it'll be so easy!" thing, that Edinburgh City Libraries promised me.

Unfortunately, like Kelly who commented in the previous post, it appears my Library membership application has got lost in the ether. Which is pretty concerning, seeing as my personal details are there. Where is that nice form with my name, date of birth, home address, email, phone number, ethnic origin and disability status on it, now? Languishing in an ignored email folder? Sitting in an untouched pile on a desk?

I'm thinking that a month after sending the form is probably plenty of time for someone to have managed to do something about it. It would also have been a good idea for them to have created an automated acknowledgement email in the first place, to have reassured me that the form I sent them hadn't just disappeared into a never-viewed email folder. In fact, any sort of contact with me once I submitted the form would have been good, since they have at least three methods of contacting me available from the information I gave: phone, email and postal.

So now, the chances of me ever becoming a member are even lower than ever, as I have no trust in their ability to deal with things competently. And the chances of me wanting to refill the same form are even less, due to irritation.

Top tip: if you're going to show how lovely and modern and useful your library service is by allowing people to join without having to take time out of their day to go into the library to fill out the form...make sure the service works? Otherwise you're just pissing people off.

Comments

Popular posts from this blog

What's in a name?

In the case of this blog, it's a name that had no particular thought or planning behind it - I had no idea whether I would actually want to keep it going, what I would blog about, or that anyone would ever read it. Well, it's almost 4 years later (17th June 2007 is blog birthday, if we're counting), and the blog's still here, so I think we can now safely assume that it's probably going to be sticking around. And the name's been getting on my nerves a bit...you have no idea the amount of people who have found this blog looking for ladies called Jennie Law or Jenny Law. Personally, I'm not actually called Jennie Law, so I'm no help to these poor searchers, although for the right fee I could maybe consider pretending to be... I also don't blog a huge amount about law: I'm not a lawyer, I just have the job of finding stuff for lawyers. Sometimes that process amuses me, sometimes it annoys me, and I blog about it. Sometimes I write about library is

Losing the professionalism

So, recently, CILIP apparently sent out an email regarding a consultation on a change of brand image, and name. I say apparently, as despite being a member, I never got this email. When I went to the website to log in and check why it wasn't sent to me, it didn't let me log in. I tried a password reset, and that email came through, so it *can* send emails to me...but the password it sent won't let me log in. I’m losing the will to keep trying. Overall, this is kind of symptomatic of how I feel about CILIP, and how useless its IT systems are.... Anyway, the consultation is on changing CILIP’s currently, clunky and meaningless name (picked as the best of a previous bad lot, as David McMenemy showed with this link to the 2000 consultation results ) to something more meaningful and relevant is open. If you want to take part, it’s here . I was a good girl, and pootled over yesterday to take part, and after filling in all the bumph, I got to view the glorious options. Oh. My.

cpd23 Week One - Blogging

So, week one of cpd23 begins, and participants are asked to set up a blog, if they don't already have one. Well, I've had this blog (in it's previous incarnation as "Jennie Law" for four years, so I think I'm good for the "setting up and getting used to blogging" part of Thing One :) I set this blog up originally as just somewhere to share the interesting things I found around the internet, with no real expectation of many others finding or reading it (and hence very little thought about a good name). At the time, there were only one or two other law librarians that I knew of blogging, so it didn't seem like it would be something long term, but for that moment, it felt good to be able to share some random thoughts with other law librarians, and to be able to learn from their blogs. I've stuck with it, despite a few periods of thinking "I've got nothing to say!" (and then finding a month or so later that I suddenly had a flood