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The difference between a virtual service, and a 'real' service

Well after all my moaning before about the National Archives of Scotland, and how slow they can be to get a document to you, I have to say, the in-person service is a different matter altogether!

I spent a good chunk of 2 days last week rummaging around in there, and the staff couldn't be more helpful. From the security guard at the door to the Duty Archivist, everyone was happy to explain what they were doing, walk me through the processes and procedures, and help me find what I was looking for.

Unfortunately, some time between 1968 and today, the document I was looking for was vapourised by either the Scottish Office or the Scottish Government...*sigh*

But, it just goes to show - the service you receive remotely can never compete with being able to go, in person, and ask the staff for help...so thank you NAS for your great service last week!
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Scott Wortley said…
I think in yes Minister terms the item you sought must have been affected by the great flood - which conveniently excised many government papers ;-)
28 July 2008 at 17:11
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